Case Study 1: Driving Efficiency & Rapid ROI
The Challenge
A retail corporation was facing high unplanned overtime costs and wanted timely notification when action needed to be taken to ensure labor law compliance.
The Solution
I led a cross-functional team to develop a complex exception-based alerting system for store managers.
This effort required strong partnership with business subject matter experters to gather exception requirements, process mapping, and system testing.
The custom development involved numerous system hand-offs and inherent risks, I led a Failure Modes and Effects Analysis (FMEA) to pinpoint potential failure points, ultimately adding necessary fail-safes and system visibility to ensure the alerts fired reliably.
The Result
A patented alerting tool that yielded the company millions of dollars in savings, per year, in overtime costs and enabled store leadership to manage workforce more efficiently.